GENERAL POLICIES

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Payment Terms:

Net 30 days on approved credit. FOB: Any of our warehouses in the U.S. (See Locations).

Orders:

A written purchase order must be faxed or mailed before processing orders.

Changes or Cancellations:

Must be submitted in writing 24 hrs before shipment to ensure changes are properly made, any expenses after this point are not covered by Plastirey.  Non-Stocked items which are already manufactured by the time of the cancellation are not subject to cancellation and need to be charged.

Stock Items:

Because of demand variations, any one item may be sold out at the time of request. Normally, our stock levels are replenished quickly.
(See Product Information for details on stock items.)
Orders for "non-stock items" are considered custom, and are subject to the minimum order requirements outlined below.

Packaging:

Please refer to the Packaging Information page. For special packaging please call our Customer Service Dept.

Samples:

Plastirey Containers will send samples prepaid via UPS Ground Service (or similar ground service). Any premium service requested will be provided at your expense. Please provide us with Carrier Name, Phone No., Service Requested and Account Number. (See Sample Request page for details.)

Pricing:

Please contact a Sales Representative near you to request a price list.

Minimum Billing:

The minimum order amount is for $ 500.00 usd. Orders under this amount will be charged an under minimum charge of 100.00 usd per order.

Surface Treatment:

Plastic containers made out of HDPE, MDPE, LDPE or PP require for its optimal decoration to be treated on the surface. This physical treatment allows the ink to adhere adequately and permanently, and doesnít affect any physical or aesthetics specifications on the container at any moment.
As time goes by, this treatment trend to disappear; thus, to obtain satisfactory results on quality it is strongly recommended that this treatment takes place immediately before decorating.
Plastirey Containers Inc. treats all of its HDPE production; however we canít assure or guarantee that our treatment will exclude the need for a treatment immediately before decoration to obtain satisfactory results.

Returns:

Returns are accepted when quality or quantity of our product is not satisfactory according to product specifications or purchase order indications. Are applicable to Stock Items only and will not be accepted without a valid RMA (Returned Material Authorization) number, please call our Customer Service Dept. A credit memo will be issued for the amount paid for our merchandise with freight expenses. Returns are considered only within 30 days of the invoice date.    Returns due to wrong item ordered will have a charge of 25% of the original price billed; this is to cover administration, quality inspection, packaging and re-stocking costs.

Office hours:

Customer Service Department is open to serve you from 8:00 am to 5:00 pm, Monday through Friday, local time on all locations.

Shipping Information:

Shipping Department is open to serve you from 8:00 am to 5:00 pm, Monday through Friday, local time on all locations. We will provide you with a pick up number. When your truck arrives, please give the pick up number to our shipping department personnel.
If a scheduled pick up appointment cannot be met, please notify us as soon as possible.
Title and possession of goods passes to buyer upon receipt by carrier. Any claims for damage done in transit must be filed directly with the carrier.

Box and Pallet Dimensions:

To assist you on calculating the shipping costs please refer to the Packaging Information page.

Quality Assurance Program:

Whenever our customers detect a quality problem, we elaborate a Quality Defects Reported by Customer report to tackle the root problem and feedback them with corrective actions.

 

CUSTOM ORDERS

Custom Orders:

All "Non-Stock" items are considered a Custom Item, and therefore handled as custom orders.

Over / Under Runs:

On custom orders, we reserve the right to ship up to 10% over and 10% under the ordered quantities.

Minimum Custom Order Quantities.

1 oz. Bottles 80,000
2 oz. Bottles 80,000
4 oz. Bottles 60,000
8 oz. Bottles 40,000
12 oz. Bottles 20,000
16 oz. Bottles 25,000
32 oz. Bottles 15,000

Color Matches:

For a color match, please send us a color of the item to be matched, we prefer color samples to be in plastic, as this ensures the best possible color match. Please allow 10 business days for a standard match.
When the color match is completed, we will return 4 color chips to you for approval. (If additional chips are necessary, please inform us at the beginning of the matching process so that we can accommodate your request.) If the color match is approved, please return 2 signed and approved color chips.

Lead Time:

From 3 to 4 weeks from reception of approved color chips.

Purge Charges:

A $ 300.00 usd purge charge (per color or mold) will be assessed on custom orders below the following quantities:
1 oz. Bottles 160,000
2 oz. Bottles 160,000
4 oz. Bottles 120,000
8 oz. Bottles 80,000
12 oz. Bottles 40,000
16 oz. Bottles 50,000
32 oz. Bottles 30,000

Custom Item Samples:

Up to 100 Custom Item Samples can be send to you at a charge of $ 300.00 usd for purge and set up. Please allow 3 to 4 weeks for lead time from reception of approved color chips.

Special Materials:

Special materials or any other special services will be quoted upon request.




© Copyright 1999 Plastirey Containers