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GENERAL
POLICIES
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Payment
Terms:
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Net 30 days
on approved credit. FOB: Any of our warehouses in the U.S. (See Locations).
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Orders:
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A written
purchase order must be faxed or mailed before processing orders.
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Changes or
Cancellations:
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Must be
submitted in writing 24 hrs before shipment to ensure changes are properly
made, any expenses after this point are not covered by Plastirey. Non-Stocked
items which are already manufactured by the time of the cancellation are
not subject to cancellation and need to be charged.
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Stock Items:
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Because of
demand variations, any one item may be sold out at the time of request. Normally,
our stock levels are replenished quickly.
(See Product Information for details on stock
items.)
Orders for "non-stock items" are considered custom, and are
subject to the minimum order requirements outlined below.
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Packaging:
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Please refer
to the Packaging Information page. For special
packaging please call our Customer Service Dept.
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Samples:
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Plastirey Containers
will send samples prepaid via UPS Ground Service (or similar ground
service). Any premium service requested will be provided at your expense. Please
provide us with Carrier Name, Phone No., Service Requested and Account
Number. (See Sample Request page for details.)
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Pricing:
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Please
contact a Sales Representative near you to request a price list.
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Minimum
Billing:
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The minimum order
amount is for $ 500.00 usd. Orders under this amount will be charged an
under minimum charge of 100.00 usd per order.
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Surface
Treatment:
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Plastic
containers made out of HDPE, MDPE, LDPE or PP require for its optimal
decoration to be treated on the surface. This physical treatment allows the
ink to adhere adequately and permanently, and doesn’t affect any physical
or aesthetics specifications on the container at any moment.
As time goes by, this treatment trend to disappear; thus, to obtain
satisfactory results on quality it is strongly recommended that this
treatment takes place immediately before decorating.
Plastirey Containers Inc. treats all of its HDPE production; however we can’t
assure or guarantee that our treatment will exclude the need for a
treatment immediately before decoration to obtain satisfactory results.
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Returns:
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Returns are
accepted when quality or quantity of our product is not satisfactory
according to product specifications or purchase order indications. Are
applicable to Stock Items only and will not be accepted without a valid RMA
(Returned Material Authorization) number, please call our Customer Service
Dept. A credit memo will be issued for the amount paid for our merchandise
with freight expenses. Returns are considered only within 30 days of the
invoice date. Returns due to wrong item ordered will have
a charge of 25% of the original price billed; this is to cover
administration, quality inspection, packaging and re-stocking costs.
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Office
hours:
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Customer
Service Department is open to serve you from 8:00 am to 5:00 pm, Monday
through Friday, local time on all locations.
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Shipping
Information:
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Shipping
Department is open to serve you from 8:00 am to 5:00 pm, Monday through
Friday, local time on all locations. We will provide you with a pick up
number. When your truck arrives, please give the pick up number to our
shipping department personnel.
If a scheduled pick up appointment cannot be met, please notify us as soon
as possible.
Title and possession of goods passes to buyer upon receipt by carrier. Any
claims for damage done in transit must be filed directly with the carrier.
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Box and
Pallet Dimensions:
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To assist
you on calculating the shipping costs please refer to the Packaging Information page.
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Quality
Assurance Program:
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Whenever our
customers detect a quality problem, we elaborate a Quality Defects Reported
by Customer report to tackle the root problem and feedback them with
corrective actions.
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CUSTOM ORDERS
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Custom
Orders:
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All
"Non-Stock" items are considered a Custom Item, and
therefore handled as custom orders.
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Over / Under
Runs:
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On custom
orders, we reserve the right to ship up to 10% over and 10% under the
ordered quantities.
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Minimum
Custom Order Quantities.
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1 oz. Bottles 80,000
2 oz. Bottles 80,000
4 oz. Bottles 60,000
8 oz. Bottles 40,000
12 oz. Bottles 20,000
16 oz. Bottles 25,000
32 oz. Bottles 15,000
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Color
Matches:
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For a color
match, please send us a color of the item to be matched, we prefer color
samples to be in plastic, as this ensures the best possible color match.
Please allow 10 business days for a standard match.
When the color match is completed, we will return 4 color chips to you for
approval. (If additional chips are necessary, please inform us at the
beginning of the matching process so that we can accommodate your request.)
If the color match is approved, please return 2 signed and approved color
chips.
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Lead Time:
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From 3 to 4
weeks from reception of approved color chips.
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Purge
Charges:
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A $ 300.00
usd purge charge (per color or mold) will be assessed on custom orders
below the following quantities:
1 oz. Bottles 160,000
2 oz. Bottles 160,000
4 oz. Bottles 120,000
8 oz. Bottles 80,000
12 oz. Bottles 40,000
16 oz. Bottles 50,000
32 oz. Bottles 30,000
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Custom Item
Samples:
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Up to 100
Custom Item Samples can be send to you at a charge of $ 300.00 usd for
purge and set up. Please allow 3 to 4 weeks for lead time from reception of
approved color chips.
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Special
Materials:
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Special
materials or any other special services will be quoted upon request.
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